Fewer surprises after launch
A good support arrangement means you hear about problems from us first. We scan your site's front-end libraries every month for critical, high, and moderate vulnerabilities, and we raise a ticket for anything we find.
You also get a dedicated account manager and project manager, and at least two developers on your site. Someone always knows how your site is built, and every change gets a second pair of eyes.
What you get:
- Security kept current. Updates are applied as new releases come out, with monthly vulnerability scans as a backstop.
- Help when you need it. Small fixes, content changes, and straight answers, with direct access to the developers working on your site.
- A site that keeps improving. New features and changes as your priorities shift, including machinery of government changes.
Our approach to support and maintenance
Frequently asked questions
Yes. We support the sites we deliver, including security patches, module updates, performance monitoring, content model changes, and new features. Keeping the same development team matters, because they already know how your site is built and can extend it consistently.
A site assessment is a health check on an existing website. We look at UX and content quality, accessibility, SEO, performance, security, and information architecture. You receive a report that prioritises improvements and gives rough budget guidance, so you can plan where to invest.
In most cases, yes. We start with a site assessment to understand the codebase, configuration, and content model, then agree on what support should cover.
On GovCMS SaaS, the GovCMS team maintains the platform and codebase. We work alongside them, looking after your configuration and theme layer, fixing issues, and liaising with GovCMS on technical matters.
Through our Redmine ticket board. You can see every issue, follow its progress, and talk directly to the developers working on it.
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